Order support

Enter the code of your order and we'll tell you in real time where it is.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Some of our frequently asked questions.

No. You can easily buy online without registering with CRAZE . By entering your e-mail address, an account will be automatically created and access will be sent to you by e-mail.

PayPal Express, Apple Pay and Google Pay allow you to make an express purchase. In addition, at CRAZE you can pay securely and conveniently by credit card, PayPal, Sofort and Giropay.

As soon as we receive your order, you will receive a confirmation email with your order number and the link to track your order.

Your order should arrive within the next 48 hours. Keep in mind, however, that if you order during the Christmas season, delivery may be delayed due to workload.

Yes. We allow returns within 60 days of purchase. With every order comes a printed return label to facilitate the return.

If the return is due to an error on our part (delay of the order, defective or wrong article), we will bear the costs of the return.
If the item is returned for another reason, the cost of the return will be returned to the buyer.

Yes. If you return the item within the 60 following days of purchase , the amount will be refunded. Delivery costs are not included here.

If the order has already been completed, it can no longer be cancelled. However, if the order has not yet been packed, you can cancel it.

Currently , CRAZE only delivers throughout Germany.

If you have purchased a product in advance, it will be shipped separately and delivery may take 1-2 weeks.

Need more help? Contact us.

If we could not help you with these points, you can contact us via the form.
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      Liebe Kunden, unsere Lieferungen verzögern sich um einige Tage.
      Bestellung zwischen dem 30.08.23-03.09.23 werden am 04.09.23 verarbeitet und versendet. Vielen Dank für Ihr Verständnis.
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